Social Media is so important for your apartment communities. The bottom line is that you don't want to be left out. 93% of businesses are using social because of the benefits listed above. Ignoring social media will make your brand appear outdated and irrelevant, so adopt these tips to maintain a current social media presence! I recommend to at least use the following two Social Media outlets: Facebook and Twitter.
Facebook is great to connect with current residents, future residents and employees. Sharing photos and information about your community is the best use and creates an opent channel for communication. Aim for posting twice or three times a day.
Tweeting constantly is socially acceptable! Take advantage of this. Tweet 4-6 times per day with articles, photos, announcements, and retweets of others. Below are my top three reasons to use Social Media for your properties.
1. Brand Awareness-This is an opportunity to showcase the personality of your brand and highlight your property. First, decide what you want that to be, and then, decide what persona fits your brand best and show it off in your posts. Aside from your website and marketing collateral, this is the impression your brand is making to the outside world, so use it!
2. Engagement-From like to lease! This is your chance to engage with your future and current residents. Social sharing is a way of communicating information and letting people know about vacancies,community gatherings, referral programs and property updates - it's a free and easy way to spread the word! Connect to your residents on Twitter! Announce fun activities like "Mimosa Monday" during the summer, or free hot dogs in the lobby during the 4th of July. Additionally, to email residents and put some posters up near the elevators announcing a Twitter contest (i.e. "the best '#LoveMyABCProperty' tweet gets a Starbucks gift card!"). Social-only incentives for your community will increase excitement around your presence online, and it takes very little effort for your residents to get involved.
3. Resident Retention-Social media is it's own large community and is becoming a very important part of the valuation of the property. It allows your residential community to interact with you and with each other on the web in a way that is safe, efficient, and productive. Reach out and build relationship with your residents and employees while advocating for your properties! It is very important to listen and respond when something is not working at the property, and this is an effective channel to hear directly form those that live at your community.

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